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Samanage

IT asset management and service desk


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Published 03/30/2015 and rated Ratingstars4 4 out of 5 stars
by AppAppeal Editor
What can you use the app for?

Samanage is a double hit application comprising two core elements: IT asset management and IT service desk. The wealth of features can be split across these two categories, however both functions are fully intertwined. The IT service desk features are based on ITIL best-practices and include ticket management, change management, a knowledge base, built-in surveys, a service catalog, and a self-service portal.

The IT asset management features of Samanage give you a complete picture of your IT environment, including both hardware and software. You can track and monitor over 200 hardware properties and all installed software across your networks including computers, servers, mobiles, and laptops. Asset management features include risk detection, contract management, license storage compliance, and alerts and notifications to issues such as illegal licenses and missing antivirus.

In addition to the core asset management and IT service desk features, Samanage also includes custom reports and dashboards to analyze assets and discover trends and patterns. The software works on all mobile devices iOS, Android, Windows and Blackberry. Assets managed with Samanage are allocated QR codes which you can scan with your mobile device. Samanage integrates with over 200 cloud apps and has a REST API to expand the software to meet your needs.

Samanage screenshot
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What is the history and popularity of the app?

Samanage is run by a group of six experienced executives in the field of software, sales, marketing, finance and technology. The company has two investors, Carmel Ventures and Gemini Israel Ventures. The software is used by a number of small and medium-large companies of 100-3,000 employees.

Samanage clients come from all industry verticals, including healthcare, pharmaceuticals, technology, science, education and finance, they even include a church, police department and a football club.

What are the differences to other apps?

Samanage combines two core operations of IT businesses - asset management and service desk - integrating features seamlessly to reflect the real life crossover of these areas. Samanage is also highly customizable meaning it can be modeled to suit any environment - with customizable fields, forms, categories, user roles, SLAs, reports and service catalog. The app is also multilingual supporting 40 languages.

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How does the web app look and feel to use?

Samanage offers a blue and white, no frills interface that is plain and straightforward. A top navigational header gives access to the dashboard, inventory, contracts, risks, service desk and reports tabs. The dashboard tab shows you a visual overview of all operations including incident summaries, customer satisfaction rating, risks summary, inventory and more.

The inventory tab gives you a simple list view of all computers, software, printers, mobiles and other assets. The service desk tab gives access to a further set of sub-tabs to access details on incidents, problems, changes, releases, solutions and the service catalog. The reports tab displays a whole menu of colorful, visual reports including hardware, software, customer satisfaction, service level and more.

How does the registration process work?

You can sign up for a free trial of Samanage from the homepage of the website by clicking on the yellow “start free trial” button on the top right hand corner of the screen. Clicking on this button displays a pop-up window with a form to fill in with your name, company email, phone number and company name.

What does it cost to use the application?

Samanage can be deployed as a service desk or asset management solution only, or as integrated solution of both elements. Prices are offered upon request, which you can do from the pricing page on the website. All contracts are annual and there are special rates for non-profits, government and educational institutions.

Who would you recommend the application to?

Samanage is suitable for the IT department of any organization, whether it is a public institution such as police department or college, a non-profit such as a church, or a consulting company. The application is a good solution for any IT team looking to automate and bring their helpdesk activities to the cloud.

Samanage has also been praised for its ability to be used by other departments, not just tech support. The app can be scaled to meet your growing needs, letting you extend your use of the asset management or service desk features as and when you need. Samanage has also been widely praised for its simplicity and ease of use, as well as the company’s high level of customer service.

  • Ticket management, service requests, & email integration
  • Asset management of all software & hardware inventory
  • Contracts & licenses management
  • Self-service portal, knowledgebase & IT service catalog
  • Risk detection, problems & changes
  • SLA management, alerts & notifications
  • Reports, API, mobile access, and integrations


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